POS systems are a hot target for data thieves. The complexity of payment systems makes it difficult to block all threats. Much like a game of Whack-A-Mole, by the time one weak spot is patched, hackers are already on to the next con.
After you sign a new merchant, your priority is getting their new POS package to them as quickly as possible. However, you can’t forget what needs to happen once they receive this package. Every POS solution provider should make sure that merchants are able to quickly get their equipment up
Too often, the point of sale can be a liability for small businesses. Consumers are unsurprised to find friction at checkout, from terminal error messages to printer paper jams and more. The consumer experience has been neutral to even negative. This does nothing to help your small merchants build
The best way for companies to succeed over time in this rapidly changing landscape is to be paying constant attention to what other players are doing. However, keeping in-step with what’s happening in the continuously evolving payments industry is not easy at all. While payments solutions providers are hard
Merchant churn: it’s an ugly reality for payment service providers. While it varies by market to market, studies show that at least 12% of merchants change payment providers every year. That’s an awfully expensive statistic, as the cost of acquiring a new merchant is three times the cost of
What’s the fastest way to lose a merchant’s business? Equipment downtime. Never mind your competitive rates and good customer service. If broken equipment leaves your merchants dead in the water, they’ll be quick to jump ship.
Great software. Ideal fraud protection. A great cashier station. All these things are important. But what about the POS accessories? While these items are often considered “afterthoughts”, payment processing providers have an opportunity to win big with merchants by putting real effort into every aspect of a complete POS/back-office set
In the POS industry, change is accelerating, and this means retailers are turning over POS equipment faster than ever. For the most part, older equipment simply can’t keep up with EMV security requirements, new payment methods, and changing retailer preferences.
There’s nothing that sends a retailer into panic mode faster than POS equipment failure. Today’s equipment is more reliable than ever, but from spilled coffee to software malfunctions, we all know that failure still happens. However, there’s quite a bit payment service providers can do to minimize downtime in
At the start of 2018, we’re seeing a major shift in the way consumers view payments. Mobile payments, especially P2P and P2B, have hit the mainstream. New user-friendly apps provide greater speed, flexibility and payment options than ever before, and consumers can’t get enough. P2P transaction rates have risen
The payments industry has seen rapid evolution and disruption over the past two decades. Micro merchants are the newest influencer. This group of mostly single-person businesses was once too small to be served effectively by the payments industry. Today this segment of the market is too big to be
Now that the holidays are over, it’s time to take a deep breath, regroup and review your merchant services game. What did you do well? What could you do better? Spend a little time now to identify your problem areas so that when the next busy season hits, you’ll
While merchant support and call centers are sometimes thought of as “just something businesses must do”, these critical parts of your business mean much more. Payment solutions providers should make sure that their call center and full range of merchant support efforts are optimized to truly help their business continue
The 2018 retail payments scene can be summed up by 3 words: diversity, inclusivity and security. Let’s look at how these trends will translate to your retailers’ bottom line this year.
Having a great call center solution is important to ensure that your merchants are always able to complete transactions. When emergencies occur, or POS equipment is simply on the fritz, it’s your call center representatives who are there when merchants are in need. Call center agents carry the responsibility of
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